Frequently Asked Questions

We have compiled answers to the most frequently asked questions to help you find answers quickly. If your question isn’t addressed, feel free to contact us. We’re happy to assist further.

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FAQ

Company Information
Products and Services
Price and Payment
Delivery and Shipping
After-Sales Support
Quality and Certification
Cooperation and Partners
Product Guidelines

Products and Services

What are the main features and advantages of your products?

Our cold chain packaging covers a full range of temperature zones, is made of environmentally friendly materials, and can maintain temperature for up to 120 hours.

Do you provide customized services?

We offer custom services designed to address your specific needs.

What is the minimum order quantity of the product?

The MOQ may vary depending on the product, please contact us.

Price and Payment

How do I get a quote for a product?

Click Contact Us to send us a message and we will reply you as soon as possible.

What payment methods are accepted?

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Delivery and Shipping

What is the typical delivery time?

15 to 30 days.

How is damage or loss in transit handled?

If there is any quality problem, please contact us in time and we will replace it for you.

What shipping options are available?

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After-Sales Support

Do you provide product warranty or after-sales service?

Yes, all products have a warranty.

How to handle product returns?

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Quality and Certification

Has the product passed relevant quality certification?

Yes, all products have international certifications such as CE, ROHS, REACH, etc.

How do you ensure product quality?

We provide test reports and samples.

Cooperation and Partners

How to become your distributor or partner?

Welcome to contact us!

Product Guidelines

What are the contents of a gel ice pack?

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Are the contents inside the gel pack poisonous?

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Didn't Find the Answer to Your Question?

Our customer service team is dedicated to providing solutions to your specific needs.

Please feel free to contact us by phone or email. We will get in touch with you within 12 hours.

Frequently Asked Questions

Table of Contents

Company Information

Products and Services

Price and Payment

Delivery and Shipping

After-Sales Support

Quality and Certification

Cooperation and Partners

Product Guidelines

Didn't Find the Answer to Your Question?

Don’t Risk Spoilage, Secure Your Cold Chain Now

Join our newsletter

Contact

Products

Frequently Asked Questions

Table of Contents

Company Information

Products and Services

Price and Payment

Delivery and Shipping

After-Sales Support

Quality and Certification

Cooperation and Partners

Product Guidelines

Didn't Find the Answer to Your Question?

Don’t Risk Spoilage, Secure Your Cold Chain Now

Join our newsletter

Contact

Products

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